Payments and Pricing
When Will My Account Be Charged For My Order?
If your card is authorised, payment will be taken immediately at checkout, and you will receive an email confirming that your order has been successful.
This also applies to items which you have chosen to backorder or reserve.
If your card is not authorised, payment will not be taken, and you will be notified of this during checkout.
Please remember that even if a payment isn't authorised, it may look like My Complete Routine has still taken the money as some card issuers may still reserve the money, for a short period of time. The card issuer will then release the reserve back to your account.
What Do I Do If The Payment For My Order Is Declined?
If your payment has been declined, then you’ll need to place your order again.
We’re not able to move the order back to your cart once a payment has been declined. To help ensure your order is not declined when placing a new order we suggest checking the following:
1) Ensure that you have entered the card details correctly, e.g. the expiry date, billing address and security code on the back of your card.
2) Your card issuer may have declined your payment - as they don't tell us the reason for this, it's best to check with them.
3) If you've checked all of the above then you might want to try paying with another card.
If you've tried all of these and are still having problems, contact our Customer Care Team with as many details as you can about the issue - including any error messages you receive, the browser and device you are using, and we'll try to resolve it as soon as we can for you.